The government has outlined how Kenyans can avoid long queues at Huduma Centres by booking appointments in advance through the Huduma Kenya Service by Appointment (SBA) portal.
In a notice shared on its official platforms, Huduma Kenya urged citizens to secure their service slots early instead of waiting until the last minute, saying advance bookings would help them avoid long queues when seeking government services.
“Skip long queues by booking your slot early. Book mapema na usortiwe fast!” Huduma Kenya stated.
The agency directed Kenyans to access its Service by Appointment (SBA) portal through its official website, www.hudumakenya.go.ke, where users can log in and book appointments.
The initiative is intended to help citizens plan their visits to Huduma Centres and reduce the time spent waiting to access services.
Huduma Kenya encouraged members of the public to make early bookings to avoid the last-minute rush and improve their experience when visiting the service centres.
Kenyans seeking to avoid queues can follow these steps:
The agency’s message encourages citizens to book appointments in advance to manage their time and avoid unnecessary waiting when accessing government services.
This comes days after the Directorate of Criminal Investigations (DCI) expanded its biometric Police Clearance Certificate (PCC) processing services to two more Huduma Centres in Turkana and West Pokot, allowing residents to obtain the document in less than five minutes.
In a statement on Thursday, November 12, 2026, the Directorate announced that it had installed the Multi-Biometric Identification System (MBIS) at Lodwar Huduma Centre in Turkana County and Kapenguria Huduma Centre in West Pokot County.
DCI said the expansion was part of efforts to make government services more accessible to Kenyans by reducing the distance residents travel to access police clearance services.
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