Kenya Power has warned customers against disrupting operations over billing disputes. This comes a day after services at its offices in Naivasha and Roysambu were interrupted on Wednesday November 11.
In a statement on Thursday November 12 the company explained two separate disputes. One involved a Naivasha customer whose premises were allegedly found drawing electricity through a punctured cable. This resulted in unmetered consumption.
According to Kenya Power the discovery was made in January 2026 and the supply was disconnected. After an independent inspection the customer acknowledged the findings and signed the relevant documents before being billed. The company said the customer was offered a flexible payment arrangement but failed to honour the terms.
The statement follows incidents in which a woman confronted the company over a Ksh200000 bill. She said she had waited two years for a faulty meter to be replaced in Naivasha. She claimed her monthly payments used to range between Ksh300 and Ksh400. The claim stirred outrage online and calls for more transparent billing.
A similar scene played out at the Roysambu office on the same day. A dispute over an accumulated electricity bill temporarily disrupted normal operations. Kenya Power said an inspection revealed an anomaly in the customer’s meter and another meter was installed.
The bill was worked out using the average monthly consumption recorded by the new meter. The company said the law requires this method. It added that engagements with the customer were ongoing.
On Wednesday residents and business owners in Naivasha stormed Kenya Power offices. They protested persistent blackouts and inflated electricity bills and alleged corruption. Police lobbed tear gas and later arrested 14 people. Kenya Power blamed supply disruptions on ageing infrastructure and population growth.
https://x.com/Kenyans/status/2120880253648376090?a=UWNJvuPvvrr0cXL5uAo&s=19
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