Category: Digital Technology

  • Meta, TikTok and X face mandatory reporting obligations under proposed Kenyan law

    Meta, TikTok and X face mandatory reporting obligations under proposed Kenyan law

    TikTok Privacy Settings

    Kenya is proposing new social media regulation that would require Meta, TikTok, X and other digital platforms to report unlawful activities on their services to the Communications Authority of Kenya (CA), bringing foreign technology companies under a formal reporting and compliance framework.

    The Ministry of Information, Communications and the Digital Economy wants providers of content-sharing applications and other online platforms operating in the country to report activities such as sexual exploitation, cyberbullying and impersonation, alongside the remedial action taken. The proposal is contained in the Kenya Information and Communications Amendment Bill 2026, which seeks to introduce a new Section 85C into the existing Act.

    “The proposed section is intended to protect users in Kenya, enhance online safety and ensure that providers delivering services to users in Kenya are accountable under Kenyan law,” the Bill states.

    Under the proposed amendment, digital platform providers would have to notify the CA of their particulars and the services they offer. The regulator would maintain a register of platforms used by Kenyans, receive and facilitate the resolution of user complaints, and monitor compliance with the new requirements.

    The proposed obligations also extend to platform operations. Providers would have to ensure the availability and safety of their services, publish the policies and terms governing their use, and establish mechanisms through which users can submit complaints and seek redress.

    The Bill defines a digital platform as an online environment that facilitates interactions, transactions and content sharing among users. A provider is defined as a person operating such a platform, a definition that brings services such as Facebook, Instagram, WhatsApp, TikTok and X within the proposed regulatory framework.

    The reporting requirement would cover unlawful activity and the remedial measures taken by providers. This creates a statutory reporting obligation alongside the content moderation systems that social media companies already operate under their individual terms of service.

    TikTok, for example, reported removing 884,591 videos in Kenya during the first quarter of 2026. The company said 99.7% of the videos were removed proactively, before users reported them, while 96.3% were taken down within 24 hours. The figures illustrate the scale of content enforcement already taking place on the platform, while the proposed amendment would introduce a formal reporting relationship with the Kenyan regulator.

    The proposed amendment follows Parliament’s earlier efforts to establish stronger oversight of social media companies, particularly after concerns about harmful content on TikTok.

    In February 2026, Parliament rejected an outright ban on TikTok and instead recommended stronger regulation, compliance reviews and additional safeguards for users. Its recommendations included directing the relevant parliamentary committee to introduce amendments to the Kenya Information and Communications Act to give the CA a role in regulating social media platforms.

    Parliament also called for engagement between the Office of the Data Protection Commissioner and digital platforms on data protection compliance, age verification and content filtering. Other recommendations addressed AI-powered moderation systems and their ability to recognise Kenyan languages and local dialects.

    The government subsequently pursued greater local accountability from foreign platform operators. In May 2026, ICT Cabinet Secretary William Kabogo said X should establish a local office within three months, linking the requirement to online safety, harmful content and child protection.

    The November proposal takes the regulatory approach further by placing platform registration, reporting and complaint-handling obligations within the proposed amendment to Kenya’s communications law. It would apply to providers serving Kenyan users, including companies whose operations are based outside the country.

    The proposed reporting framework also brings questions about privacy and freedom of expression into the discussion, particularly because platforms handle personal information and communications involving millions of users.

    Kenya’s Computer Misuse and Cybercrimes Act already criminalises several forms of online abuse, including cyberbullying and harassment, with some offences attracting fines of up to KSh20 million or imprisonment. Platforms also prohibit activities such as child exploitation, human trafficking, doxing, impersonation and the distribution of abusive material under their own policies.

    The legal distinction matters because a violation of a platform’s community guidelines does not automatically constitute a criminal offence under Kenyan law. The proposed reporting framework places greater emphasis on unlawful activity recognised under domestic legislation.

    Recent court decisions also provide context for the debate. In July 2026, the High Court struck down provisions of the Computer Misuse and Cybercrimes (Amendment) Act 2025 concerning website and application blocking powers. In September, another High Court ruling challenged extensive passenger and driver data retention requirements imposed on ride-hailing platforms, bringing constitutional privacy protections and the Data Protection Act into focus.

    The Communications Authority’s proposed role also intersects with the responsibilities of other institutions. The Office of the Data Protection Commissioner oversees personal data protection, while the Media Council of Kenya and the National Cohesion and Integration Commission have responsibilities relevant to aspects of online content and public communication.

    For social media companies, the proposed amendment would establish another formal compliance responsibility in a market where their services support communication, entertainment, business promotion and public debate. For Kenyan users, the framework would place the CA in a more direct position to receive complaints and monitor how platforms respond to unlawful activity.

  • Enziu Bridge is AI: Obinna mocks critics doubting Ruto’s development projects

    Enziu Bridge is AI: Obinna mocks critics doubting Ruto’s development projects

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    Comedian and digital content creator Oga Obinna has taken a swipe at Kenyans questioning President William Ruto’s development projects after visiting the newly constructed Enziu Bridge in Mwingi Central, Kitui County.Obinna, who visited the bridge while it was still under construction, sarcastically claimed it was AI-generated, joking that he had travelled to the area to confirm whether it actually existed after seeing it in a video.

  • Bolt ranks eighth among Kenya’s strongest brands for 2026

    Bolt ranks eighth among Kenya’s strongest brands for 2026

    Bolt Gig Economy Report

    Bolt has been ranked eighth among Kenya’s strongest brands in the 2026 Superbrands ranking, making it the only mobility platform in the top 10.

    The ranking is based on independent consumer research by Kantar for Superbrands East Africa. Consumers rated brands across 112 categories on quality, reliability and distinction.

    Bolt recorded a Superbrands score of 88.786, with consumers rating it 9.08 for quality, 9.14 for distinction and 8.79 for reliability. Among the top 10 brands, only M-Pesa scored higher for distinction. Bolt’s awareness score was 78%.

    “Being named among Kenya’s top 10 strongest brands is a significant milestone for Bolt and a reflection of the trust customers have placed in our platform,” said Dimmy Kanyankole, senior general manager for rides in East Africa at Bolt.

    “We recognise that a strong brand is built through more than visibility; it is earned through the experiences we deliver every day.”

    He said the recognition reinforces Bolt’s commitment to providing reliable services to riders while supporting the driver and courier partners on its platform.

    Trust drives choices

    Bolt was ranked alongside brands including M-Pesa, Safaricom, Samsung, WhatsApp, Google, Naivas, Dettol, Kenya Airways and YouTube, which together made up the rest of the top 10.

    Research released with the rankings found that 86% of Kenyan consumers surveyed are likely to buy products or services carrying the Superbrands seal, and 84% say the recognition would increase their trust in a brand. However, only 63% would consider paying more for a brand with the seal.

    “Kenyan consumers have many brands to choose from, but what ultimately matters is whether a brand delivers on its promises,” said Jawad Jaffer, project director and associate publisher at Superbrands East Africa.

    “For businesses, this is a reminder that consumer trust must be earned consistently through brand building, not simply through advertising.”

  • Kenya Moves to Tighten Rules on Social Media Giants as Meta, TikTok and X Face New Reporting Require

    Kenya Moves to Tighten Rules on Social Media Giants as Meta, TikTok and X Face New Reporting Require

    Social media companies operating in Kenya, including Meta, TikTok and X, could soon face stricter regulatory requirements under proposed changes aimed at strengthening accountability and enforcing local laws.

    Under the proposed measures, the technology companies will be required to submit reports to the Kenyan government detailing illegal activities taking place on their platforms.

    The move is intended to increase government oversight of digital platforms and ensure that major technology firms take greater responsibility for content and activities facilitated through their services.

    The proposed changes come amid growing concerns over the misuse of social media platforms for criminal activities, the spread of harmful content and other violations of existing laws.

    Meta, which operates Facebook, Instagram and WhatsApp, TikTok and X are among the global technology companies that could be affected by the proposed regulatory framework.

    The government is seeking to ensure that international technology firms operating in Kenya comply with domestic legal requirements rather than operate outside the country's regulatory framework.

    However, the proposals could also raise questions about user privacy, freedom of expression and how information shared by social media companies with authorities will be handled.

    The proposed changes are part of broader efforts to strengthen digital governance and hold technology companies accountable for their operations in Kenya.

    Further details on the implementation, reporting timelines and enforcement mechanisms will be important as the proposals progress.

    Source:https://www.facebook.com/100063917207234/posts/1655616789912212/

  • M-PESA generated KES478bn in social value in FY26 – Safaricom

    M-PESA generated KES478bn in social value in FY26 – Safaricom

    Safaricom 2026 Sustainable Business Report

    Safaricom’s M-PESA platform generated an estimated KES478.1 billion (about US$3.7 billion) in social value for Kenya in the financial year to March 2026, according to the operator’s 15th Sustainable Business Report.

    Safaricom also said 57.8% of M-PESA transactions during the year carried no customer charge, as part of efforts to make digital financial services more affordable.

    “Our impact is measured not only by what we earn, but by the value we create for society. More than half of M-PESA transaction volumes attracted no customer charge, helping millions of Kenyans transact affordably and participate in an increasingly digital economy,” said Peter Ndegwa, group CEO of Safaricom.

    Overall, Safaricom said it generated KES1.25 trillion (about US$9.7 billion) in economic and social value for Kenya in FY26, up 10% on the previous year. The figure covers livelihoods supported across its ecosystem, financial inclusion initiatives and investment in access to essential services.

    Its ecosystem supported more than 1.4 million jobs, including M-PESA agents, dealers, suppliers and other business partners.

    Safaricom connected 739,000 homes during the year. Of these, 8,200 subscribed to a fixed internet package priced at KES800 (about US$6) a month, which the company introduced to widen access to home broadband.

    “As we grow into a technology company, we want every Kenyan to have the opportunity to participate in the digital economy. That means reliable connectivity, affordable access and the skills to use technology to improve their lives,” Ndegwa said.

    Solar sites, disclosure shift

    Safaricom increased the number of solar-powered network sites to more than 2,000 in FY26, up from 1,432 the year before. Its tree-growing programme passed a cumulative three million trees. Safaricom and the M-PESA Foundation reached 4.4 million people through programmes in healthcare, education, economic empowerment, water access and conservation.

    Persons with disabilities made up 4% of Safaricom’s workforce, against an internal target of 5%.

    The report is the first to use a double materiality framework. It measures both the company’s impact on society and the environment, and how sustainability risks such as climate change, fraud and cyber security could affect its long-term performance.

    Safaricom is also preparing for Kenya’s mandatory sustainability reporting requirements and plans to fully comply with the applicable IFRS sustainability disclosure standards by FY28.

    “As technology becomes more central to people’s lives, we have a responsibility to ensure that growth and innovation create opportunity, strengthen trust and leave society better off,” Ndegwa said.

    Go to TECHTRENDSKE.co.ke for more tech and business news from the African continent and across the world.

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  • Mogo, ZTE offer Kenyans smartphones from KES100 deposit

    Mogo, ZTE offer Kenyans smartphones from KES100 deposit

    Mogo ZTE Smartphones financing

    Device financier Mogo has partnered with ZTE Corporation and its Kenyan distributor, RSC, to let Kenyan customers buy ZTE smartphones with a deposit of as little as KES100 (less than US$1).

    Under the deal, customers can buy devices including the ZTE Blade V80 Max and pay off the balance in daily instalments over up to 12 months.

    According to Mogo, the application process takes less than 20 minutes, subject to verification and approval. Applicants must present their national ID and a six-month M-Pesa statement at participating retail outlets, and they manage repayments through the Mogo app.

    The partnership targets one of the main barriers to smartphone adoption in Kenya. A GSMA study found that 85% of respondents without smartphones cited cost as the main reason.

    Smartphone use is nonetheless growing. According to the Communications Authority of Kenya, smartphone connections reached 52.3 million in June 2026, compared with 27.4 million feature phone connections. Smartphone connections grew by 4.2% between March and June, while feature phone connections fell by 3.9%.

    Pat Sharleen, commercial manager for device financing at Mogo Kenya, said the partnership aims to make quality smartphones more accessible to everyday earners, entrepreneurs and underserved consumers through flexible payment options.

    Omar Abdi, CEO of RSC, said combining ZTE’s devices with Mogo’s financing would help customers overcome the upfront cost of a smartphone and take a fuller part in the digital economy.

    Growing device finance market

    Mogo entered Kenya’s smartphone financing market a year ago. It says it has since helped more than 400,000 customers buy devices through instalment plans.

    The model is increasingly relevant to small businesses and informal traders, who rely on smartphones to market products, communicate with customers, take orders and process digital payments.

    Kenya’s device financing market is competitive. Mogo joins players including M-KOPA and Safaricom’s Lipa Mdogo Mdogo in offering pay-as-you-go smartphone plans.

    Go to TECHTRENDSKE.co.ke for more tech and business news from the African continent and across the world.

    Follow us on WhatsApp, Telegram, Twitter, and Facebook, or subscribe to our weekly newsletter to ensure you don’t miss out on any future updates. Send tips to editorial@techtrendsmedia.co.ke

  • Meta, TikTok, X to face mandatory illegal online activity reports in Kenya

    Meta, TikTok, X to face mandatory illegal online activity reports in Kenya

    Social media firms, including Meta, TikTok and X, will be required to file reports on illegal activities on their platforms with the Kenyan government, as part of proposed changes aimed at holding tech giants accountable under domestic laws.

    A new proposal by the ICT ministry seeks to introduce a requirement for content-sharing apps and other online platforms operating in the country to report activities such as sexual exploitation, cyberbullying and impersonation to the Communications Authority of Kenya (CA).

  • AI will only succeed if combined with human judgement, insight and wisdom, says Boutique Asset Managers

    AI will only succeed if combined with human judgement, insight and wisdom, says Boutique Asset Managers

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    Combining AI capabilities with human judgement, insight and wisdom will create a sustainable and competitive advantage for asset management boutiques, says the Group of Boutique Asset Managers (GBAM).Speaking at their annual international conference in Florence on Friday, members of GBAM agreed that while data quality and organisational readiness were critical success factors in the adoption of artificial intelligence, AI alone would not deliver competitive advantage.

  • e-Crime Bureau and Smart Africa Partner to Fuel Digital Growth

    e-Crime Bureau and Smart Africa Partner to Fuel Digital Growth

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    A cybersecurity company, e-Crime Bureau and the Smart Africa Secretariat, a continental digital alliance body, have signed a deal that will scale up cybersecurity resilience, innovation, and capacity across the continent.Move follows the e-Crime Bureau’s recent corporate restructuring into a global cybersecurity consulting firm, a move greenlit by its Board under a 2026 Transition and Growth Strategy.

  • Why your digital identity is as important as your physical identity

    Why your digital identity is as important as your physical identity

    For generations, we have relied on physical identity to tell us apart. The way we dress, walk, speak or even laugh can make us recognisable. But today, much of our lives no longer happen in the physical world.

    We open bank accounts online. We apply for credit from our phones. We make payments, shop, communicate and access services without necessarily meeting another person face-to-face. As our lives become increasingly digital, another form of identity has emerged alongside our physical one: our digital identity. And protecting it is becoming just as important.

    Think of it as your digital fingerprint. A digital identity is information that confirms who you are whenever you use an online service. It can include identification details, phone number or any other information used to verify your digital identity.

    It becomes particularly important as more financial service providers move online. Otherwise, the same technology that makes financial services easier to access can also create opportunities for fraudsters.

    Today, identity can be misused without anyone physically taking your identification document. Someone may use your personal information to create an account, access a service or obtain credit in your name. This is why the account-creation stage matters.

    The latest TransUnion data shows that approximately 4.5% of account-creation attempts in Kenya in 2025 were suspected of digital fraud. Account creation was therefore one of the points in the consumer journey where fraud risk was particularly evident. This is where eKYC comes in.

    Electronic Know Your Customer, or eKYC, may sound technical. But the principle is simple: verifying that the person opening an account or accessing a financial service is genuinely who they claim to be. When you accurately complete your eKYC information, you help a provider establish your identity and distinguish you from someone attempting to impersonate you.

    As a digital financial services provider, Tala uses KYC identity verification to confirm customer identities and help protect customers and the business from fraud and other financial crimes. Its verification process requires a valid government-issued ID and a live selfie directly through the Tala app.

    Financial services providers have a responsibility to invest in strong identity verification, fraud detection and consumer protection systems. Consumers have a role too. We need to become more conscious of the information we share, where we share it and why it is requested. That means identity protection must become part of how we think about everyday digital financial safety. As more transactions move online, trust becomes one of the most valuable currencies in the digital economy. We would not casually hand our identification document to a stranger. We should apply the same level of care to the digital information that increasingly represents us online.

    Kenya’s digital economy will continue to grow, with more services and transactions moving online. That future will require more than convenience. It will require confidence. And building that confidence starts with something fundamental: knowing who is on the other side of the screen.

    Our physical fingerprints have always helped tell us apart. Our digital identity is now helping do the same. The responsibility is to make sure that the digital identity belongs to us and stays ours.