Kenyans should expect visits from Social Health Authority (SHA) officers beginning November 16 as the agency rolls out a month-long nationwide exercise targeting households and businesses.
The operation, scheduled to run until December 15, 2026, will focus on registration, checking members' contribution records and helping employers understand their responsibilities under the social health insurance system.
In a public notice issued on November 11, SHA said the field exercise was intended to bring its services closer to the public and allow officers to address concerns directly.
Households will receive assistance with registering members and their eligible dependants. Officers will also help individuals check their contribution status and reconcile accounts where outstanding balances have accumulated.
Businesses will be included in the exercise, with SHA teams expected to guide employers on registering workers, making the required payroll deductions and submitting contributions on time.
Those who have fallen behind on their payments will also have an opportunity to learn about the Lipa SHA Pole Pole arrangement. The facility allows members and employers to clear outstanding contributions gradually through instalments rather than paying the entire balance at once.
SHA Chief Executive Officer Mercy Mwangangi urged Kenyans to use the visits to seek assistance and ensure their social health insurance obligations are up to date.
She described public participation as important to the country's wider Universal Health Coverage objective, calling on households and employers to cooperate with the exercise.
However, the authority has cautioned the public against falling victim to people who may attempt to exploit the nationwide operation.
SHA said its officers conducting the visits would carry official staff identification badges that members of the public can verify. It also warned Kenyans not to hand money directly to officers or other individuals, insisting that payments should only be made through authorised SHA channels.
Anyone seeking clarification can contact the authority through its toll-free number, 147.
Separately, SHA outlined how members can use the instalment payment facility. Those interested can dial *147#, select the make payments option and then choose Lipa Pole Pole to access the service.
The exercise is expected to give households and businesses an opportunity to address registration and contribution issues as the authority continues implementing the country's social health insurance system.
Source
Leave a Reply