Kenyans are set to receive assistance from Social Health Authority (SHA) officials as the government prepares to take health insurance services closer to citizens through a nationwide outreach exercise.The authority has announced that its officers will visit communities across the country between November 16 and December 15, 2026.The exercise aims to help Kenyans understand their health insurance obligations, register new members and resolve problems affecting their SHA accounts.
According to a public notice issued on Wednesday, November 11, the authority said the programme would allow its teams to engage directly with members of the public and provide assistance on different services.One of the main areas targeted is the registration of Kenyans who have not yet joined the health insurance scheme. Officers will also help existing members register their eligible dependants.
The teams will further assist Kenyans who have difficulties understanding their contribution status. Those with outstanding payments will receive guidance on how to clear their balances and correct any mistakes appearing in their accounts.
Employers will also be included in the exercise. SHA officials will explain the importance of registering employees, making the required deductions and sending contributions to the authority on time.Another important issue to be addressed is the Lipa SHA Pole Pole payment arrangement. This option allows eligible members to pay their health insurance contributions in instalments instead of making one full payment.
SHA Chief Executive Officer Mercy Mwangangi urged Kenyans to take advantage of the exercise and ensure their membership details and contributions are up to date.However, the authority has warned members of the public to remain careful when dealing with people claiming to be SHA officers.According to the notice, all authorised officers will carry official identification badges that can be verified.
Kenyans have also been warned against giving money directly to individuals during the exercise. All payments should be made through official SHA payment channels.Members who need clarification or additional assistance can contact the authority through its toll-free number 147 or visit its official website.The nationwide exercise is expected to make it easier for Kenyans to access SHA services without necessarily travelling to the authority's offices.
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