With thousands of field officers preparing to knock on doors across all 47 counties, the authority is warning citizens to stay on high alert against opportunistic fraudsters.
Conmen often exploit government registration drives by posing as state officials to swindle unsuspecting residents out of their hard-earned money.
In a stern directive issued ahead of the month-long exercise running until December 15, SHA Chief Executive Officer Dr. Mercy Mwangangi laid down strict safety rules for the public.
First, every legitimate SHA official visiting your home or business premises must display an official, verifiable staff identification badge.
If anyone knocks on your door claiming to represent the health insurer without proper credentials, do not engage them.
Second, SHA has strictly forbidden its field teams from handling any cash or mobile money transfers on the ground.
Do not hand over physical cash, send money to personal phone numbers, or share your M-Pesa PIN with anyone promising faster approvals or instant registration.
All premiums and outstanding arrears must be cleared exclusively through official government payment channels.
This grassroots campaign aims to close the wide gap between registered members and active contributors under the Social Health Insurance Fund.
During the visits, verified teams will help families add dependants, resolve stubborn account discrepancies, and set up flexible payment plans.
Employers will also receive direct guidance on statutory deductions and timely monthly remittances to avoid heavy penalties.
However, vigilance remains your best defense against scammers looking to cash in on the rollout.
Always verify the officer's badge before sharing sensitive personal details like your national ID number.
Should you encounter any suspicious individuals soliciting bribes or payments during the exercise, report them immediately via the SHA toll-free helpline 147 or notify the nearest police station.
SOURCE
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